Welcome to Coconut Resort & Villa.
To ensure a smooth and enjoyable stay, please review our updated resort policies below.
1. Check-In & Check-Out
- Check-In: Anytime (24 hours)
Guests may check in at any hour of the day or night. Early check-in is always welcome, depending on room availability. - Check-Out: 12:00 PM
Please vacate your room by 12:00 PM so we may prepare for incoming guests.
Late check-out is subject to availability and may incur additional fees.
2. Reservations & Payments
- A valid ID and booking confirmation are required upon check-in.
- A deposit may be required to secure reservations.
- Accepted payments: cash, major credit cards, and approved digital payment platforms.
3. Cancellation & No-Show Policy
- Cancellations made 48 hours before arrival are free of charge.
- Late cancellations or no-shows will be charged one night’s stay or as stated in your booking terms.
- Non-refundable bookings cannot be modified or canceled.
4. Children & Extra Guests
- Children of all ages are welcome.
- Additional guests may incur extra charges depending on room capacity.
- Extra beds or baby cots are available upon request and subject to availability.
5. Safety & Security
- The resort is not responsible for lost or stolen valuables.
- Use the in-room safe for storing personal items.
- Only registered guests are permitted in rooms overnight.
6. Smoking & Alcohol
- Smoking is prohibited inside rooms and indoor areas.
- Designated smoking areas are available.
- Outside alcoholic beverages may be subject to corkage fees.
7. Pets
- Pets are not allowed, unless pre-approved for specific villas.
8. Resort Facilities
- Swimming Pool Hours: 7:00 AM – 9:00 PM
- Towels, equipment, and resort items must be returned after use.
- Lost or damaged items may be charged accordingly.
9. Environmental Responsibility
We care deeply about the natural beauty of our surroundings.
Guests are encouraged to:
- Conserve water and electricity
- Reuse towels when possible
- Dispose of waste responsibly
- Respect local wildlife and marine areas
10. Code of Conduct
- Please maintain respectful behavior toward staff and fellow guests.
- Excessive noise, disruptive actions, or violations of resort rules may result in removal without refund.
- Illegal activities are strictly prohibited.
11. Liability
Coconut Resort & Villa is not liable for injuries, accidents, or loss of belongings due to guest negligence, misuse of facilities, or natural events.
Contact Us
For inquiries regarding our policies, reservations, or special requests, please contact:
Email: booking@coconutresortvilla.com